General questions

• What parents have to provide to their children?
  • Everything is provided for your child to eat. You can nevertheless provide a napkin well as a glass
• Which lunch box will you be using?
  • We have chosen the MonBento products which have the best resistance qualities. www.monbento.com
• Does my child have to bring me his empty lunch box for washing?
  • No. At the end of the lunch break, the lunch boxes are collected for washing. You don't have to worry about it.

Meals

• Are there quantities by age?
  • Yes. There are 3 different quantities: For PS to CP, for CE1 to CM2 and for 6ème to Terminale
• Do you manage food allergies or special menus?
  • for now, our organization does not allow us to manage specific cases. Your child can continue to bring a lunch box prepared by you.
• Will the menus be displayed?
  • Yes, you can find them on the site by clicking here
• There are 2 types of menus?
  • Yes, we wanted to offer a “without meat menu” for your personal convenience.
• Are the meals organic?
  • We made the choice of a reasonable meal price. The products are mostly fresh and prepared the day before. But we do not guarantee the organic designation.

Subscriptions

• Do I have to buy a lunch box?
  • No. We simply ask you for a fee of € 10 when you sign up for the subscription
•  How can I pay for the subscriptions?
  • by direct debit (to be confirmed)
• How long is the subscription?
  • The subscription is planned for the current school year
• I want to stop or modify my subscription
  • You can modify or cancel your subscription at any time. A notice of 1 calendar month is necessary to stop your subscription. In the event of a one-off modification (for a school trip for example), the notice period is 10 calendar days
• My child is sick today. Will I pay for the meal of the day
  • Yes. In the event of an unforeseen absence, the lunch box will be charged.
• My child is going on a school trip, will I pay for the lunch boxes?
  • No. This is an expected absence. But you must notify us at least 10 calendar days before his absence
• What is the time between requesting a subscription and the first lunch box delivered to my child
  • It takes 5 days to take into account the subscription (food management, administrative management)
  • You will receive a confirmation email confirming that the subscription has been set up

Occasional – punctual orders

• Do I have to buy the box / lunch box?
  • No. We manage the container for you.
• What happens if my child does not return the lunch box?
  • It is essential that your child return his dirty lunch box to us so that we can wash it and reuse it. In case of non-return, costs of 30 € will be claimed.
• How can we pay for the occasional lunch box?
  • Payment is made via iDEAL (with a Dutch bank account)

You have more questions ? do not hesitate to contact us HERE