{"id":6133,"date":"2026-04-21T17:46:43","date_gmt":"2026-04-21T15:46:43","guid":{"rendered":"https:\/\/delidej.com\/?post_type=ufaq&p=6133"},"modified":"2026-04-22T20:43:48","modified_gmt":"2026-04-22T18:43:48","slug":"absences-changes-and-refunds","status":"publish","type":"ufaq","link":"https:\/\/delidej.com\/fr\/ufaq\/absences-changes-and-refunds\/","title":{"rendered":"Absences, Changes and Refunds"},"content":{"rendered":"
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\n\t\t\t\tAbsences, Changes and Refunds\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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\n\t\n\tCategory:\n\t\n\t\tSubscribe - Single Orders\n\t\n<\/div>\n\t\t\n\t\t\t
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We do our best to remain flexible while also respecting our production planning.<\/p>\n\n\n

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At a glance<\/strong><\/p>\n\n

\n Abonnements<\/strong> can be changed or cancelled directly from your dashboard:\n <\/p>\n\n

\n \u2022 Changes require 10 calendar days\u2019 notice<\/strong>\n <\/p>\n\n

\n \u2022 Cancellations require 1 full calendar month\u2019s notice<\/strong>\n <\/p>\n\n

\n Please inform us of any one-off absences<\/strong> by email at info@delidej.com<\/strong>.\n <\/p>\n\n

\n Schools do not always inform us when your child is absent.<\/strong>\n <\/p>\n\n

\n Refunds are possible with at least 10 calendar days\u2019 notice.\n <\/p>\n\n

\n Refunds are processed within 15 calendar days.\n <\/p>\n<\/div>\n\n\n\n

When can I request a refund ?
A refund may be granted when a cancellation or change is made within the deadlines set out below:
– single order: the request must be made no later than 5 calendar days before delivery.
– Subscription change: changes can be made no later than 10 calendar days before delivery.
– Subscription cancellation: 1 full calendar month\u2019s notice is required.<\/p>\n\n\n\n

How can I change or cancel a subscription ?
Subscriptions can be changed or cancelled directly on the DeliDej website (in your dashboard)<\/p>\n\n\n\n

What should I do if my child is absent on an exceptional basis ?
In the event of a one-off absence, parents must send an email to info@delidej.com to make the request.
Important: schools do not always inform us
Even when your child is absent from school, the school does not always notify us.
This means that it is the parents\u2019 responsibility to inform DeliDej directly. Without a message from you within the required timeframe, we cannot guarantee a refund or adjustment.
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How long does it take to receive a refund ?
When a refund is due, it will be processed within 15 calendar days following the request.
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If my child is absent, will I automatically receive a refund ?
No. A child\u2019s absence does not automatically trigger a refund.
For a refund or adjustment to be possible, parents must inform DeliDej within the applicable deadlines.
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What happens if the request is sent too late ?
If the request is made after the deadline, unfortunately we cannot issue a refund, as the meals have already been planned or committed to production.
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Why do these deadlines apply ?
Our meals are prepared in advance, and our organisation relies on anticipated quantities. These deadlines allow us to adjust production as accurately as possible and reduce food waste.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t

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A Absences, Changes and Refunds Category: Subscribe – Single Orders We do our best to remain flexible while also respecting our production planning. At a glance Subscriptions can be changed or cancelled directly from your dashboard: \u2022 Changes require 10 calendar days\u2019 notice \u2022 Cancellations require 1 full calendar month\u2019s notice Please inform us of […]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[45],"ufaq-tag":[],"class_list":["post-6133","ufaq","type-ufaq","status-publish","hentry","ufaq-category-subscribe-order-occasionally"],"_links":{"self":[{"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/ufaq\/6133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/comments?post=6133"}],"wp:attachment":[{"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/media?parent=6133"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=6133"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/delidej.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=6133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}